1. Who we are
These terms govern purchases from seo-storm.com. The seller is seo-storm, R. da Vitória 61, 4050-634 Porto, Portugal, support@seo-storm.com, +351 913 889 419. Office hours: Mon–Fri 08:00–18:00, Sat 09:00–16:00.
2. Scope and language
These terms apply to every order of services and packages on this site, by consumers and by businesses. Where a rule protects consumers only, we say so. The contract is concluded in English or Portuguese, according to the version of the site you use.
3. Orders and contract
You choose services or packages, add them to your cart and complete the checkout. Before you place the order we show the total price, the minimum term and these terms, and you confirm them. The contract is concluded when we send you an order confirmation by email. We may refuse an order for a good reason, such as a scope we cannot deliver, and will say so and refund anything paid. The checkout may run in test mode. In test mode, no payment is taken and no contract is concluded; the page says so clearly.
4. Prices and payment
Prices are in euros and exclude IVA, which is added at 23% at checkout where it applies. One-off services and the first month of each monthly plan are due when you order. Later months are billed monthly in advance. Prices shown are those at the time of your order.
5. The services
Each service page describes what is included, how long it takes and how we measure it. Turnaround times start when we have received the access and information we ask for. Services are delivered digitally, by email, shared document or dashboard.
6. Your responsibilities
You will give us accurate information, the access we need and timely approvals. You confirm you have the right to give us that access. Delays on your side move our dates. You remain responsible for your website and for implementing recommendations we only specify.
7. Monthly plans
Monthly plans have a minimum term of 3 months. After that they continue month to month. You may end a plan with 30 days' written notice sent to support@seo-storm.com, effective at the end of the billing month in which the notice period ends. The current month is not refunded. We may end a plan with the same notice.
8. Withdrawal, cancellation and refunds
Consumers have a 14-day right to withdraw from distance contracts. Cancellation and refund rules for all customers are in the Refund & Cancellation Policy, which forms part of these terms.
9. No guarantee of results
Search engines and AI tools are controlled by third parties. We do not guarantee rankings, traffic, citations, leads or revenue. We commit to the work, the measures and the reporting described on each service page.
10. Intellectual property
When you have paid, you own the deliverables made for you (reports, plans, briefs, written content). We keep our methods, templates and tools. You grant us the right to use your materials only to provide the services. We will not publish your name or results without your written permission.
11. Confidentiality
We treat non-public information you give us, including analytics and access credentials, as confidential and use it only to deliver the services. Remove access when the work ends.
12. Liability
Nothing limits liability that cannot be limited by law, including liability to consumers under mandatory rules. For business customers, our total liability in connection with an order is limited to the fees paid for that order in the three months before the claim, and we are not liable for indirect loss such as lost profit.
13. Third-party tools
We rely on tools run by others, such as Google Search Console, GA4 and Looker Studio. We are not responsible for their availability or for changes to them.
14. Complaints and dispute resolution
Write first to support@seo-storm.com and we will answer within five business days. You can also use the Livro de Reclamações at www.livroreclamacoes.pt. Consumers may bring a dispute to an approved consumer dispute resolution entity (RAL), such as CICAP, the consumer information and arbitration centre in Porto (www.cicap.pt), and may find other options in the Portal do Consumidor (www.consumidor.gov.pt). We have not committed to using a specific RAL entity beyond what the law requires.
15. Governing law and courts
Portuguese law applies. For business customers, the courts of Porto have jurisdiction. Consumers keep the benefit of any mandatory rules and courts that apply to them.
16. Changes
We may update these terms. The version shown when you order applies to that order.
17. Contact
support@seo-storm.com · +351 913 889 419 · R. da Vitória 61, 4050-634 Porto, Portugal.